Warranty Policy

At KayyanTech, we want our customers to receive laptops that perform as described at the time of purchase. To provide peace of mind, eligible laptops come with a 7-day checking warranty, starting from the date of delivery.

1. Warranty Coverage

This warranty covers genuine hardware or performance faults that are present at delivery or become apparent during normal use within the 7-day checking period. Covered functions may include:

• Laptop startup and normal operation.
• Display, keyboard, touchpad and essential hardware functionality.
• Charging functionality and power-related faults.
• Other hardware performance issues that prevent the laptop from functioning as described in the product listing.

2. How to Report an Issue

Customers must contact KayyanTech within 7 calendar days of receiving their laptop. Please provide your order number and a clear description of the issue. Photos or videos may be requested to help assess the problem.

The laptop may need to be returned for inspection before a warranty decision can be made.

3. Warranty Resolution

After inspection and confirmation of a covered fault, KayyanTech will determine an appropriate resolution, which may include repair, replacement where available, or a refund, subject to the circumstances and applicable consumer law.

4. What Is Not Covered

The checking warranty does not cover:

• Physical damage caused after delivery, including drops, impact, liquid damage or misuse.
• Damage resulting from unauthorized repairs, opening or modification of the device.
• Software issues caused by customer-installed applications, operating systems, viruses or unauthorized changes.
• Normal wear and tear, cosmetic imperfections, or reduced battery backup consistent with a used laptop's age and condition.
• Faults caused by improper handling or use contrary to the device's intended purpose.

These exclusions do not apply where prohibited by applicable law.

5. Important Conditions

• The issue must be reported within the 7-day checking period.
• The laptop must be returned in reasonable condition for inspection, together with any accessories required to assess the reported fault.
• Customers should back up their data before returning a laptop. KayyanTech is not responsible for data loss during inspection or servicing, to the extent permitted by law.
• This is a seller-provided checking warranty from KayyanTech, not a manufacturer's warranty. It does not imply manufacturer support or coverage.

6. Contact Us

For warranty assistance, contact KayyanTech through the contact details provided on our website or order confirmation. Our team will guide you through the assessment and resolution process.

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