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KayyanTech

Return and Refund Policy

Last updated: 14 October 2026

At KayyanTech, we want you to shop with confidence. This policy explains how returns, refunds and exchanges are handled for purchases made through our online store.

1. Return Eligibility

To request a return, please contact us before sending the item back.

Returned products should, where reasonably possible, be:

  • In their original condition, with all accessories, chargers, manuals and other supplied items.
  • Returned with the original packaging, where available.
  • Accompanied by proof of purchase or your order number.

These conditions do not affect your statutory consumer rights, including rights relating to faulty, damaged or misdescribed products.

2. Return Period

For eligible change-of-mind returns, please contact us within 30 days of delivery.

If you are a UK consumer purchasing online, you may also have statutory cancellation rights, generally allowing you to notify us within 14 days of receiving your order and return the goods within a further 14 days. Exceptions may apply under applicable law.

3. Faulty, Damaged or Incorrect Items

If your laptop arrives faulty, damaged or different from the product described, contact us as soon as possible at info@kayyantech.com.

Please provide your order number and a description of the issue. Photographs or videos may help us assess damage.

We will explain the appropriate next steps in accordance with applicable consumer law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

4. How to Request a Return

  1. Email info@kayyantech.com with your order number and reason for the return.
  2. Wait for our return instructions and return authorisation, where required.
  3. Package the laptop securely, including the supplied accessories.
  4. Send the item using the agreed return method and retain your postage receipt.

Please do not send products to an address before receiving the appropriate return instructions.

5. Refunds

Once we receive and inspect a returned item, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, subject to applicable law and payment-provider processing times.

Where a statutory refund deadline applies, we will comply with that deadline.

6. Return Shipping Costs

For change-of-mind returns, the customer may be responsible for return shipping costs where legally permitted and where this was properly disclosed before purchase.

For faulty, damaged or incorrectly supplied items, we will handle return costs in accordance with applicable consumer law.

7. Laptop Data and Security

Before returning a laptop, please back up your personal data, sign out of personal accounts and remove personal information where possible.

Do not remove or alter serial numbers or security labels. Contact us if a fault prevents you from resetting or accessing the device.

Removing personal data does not affect your statutory rights.

8. Contact Us

For return and refund enquiries: