Frequently asked questions
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Delivery
How much does delivery cost?
Available delivery options and their costs are shown at checkout before you pay. See our Shipping & Delivery Policy for more information.
Orders
Do I need an account to place an order?
No. You can check out as a guest. Creating an account lets you view your order history, save addresses and keep a wishlist.
How can I track my order?
Sign in to your account to see your orders and their status, or use the Track your order page with your order number and the email address used at checkout. Tracking details are added once your order ships.
Payments
Which payment methods can I use?
The payment methods available for your order are shown at checkout. Card payments are processed on our payment provider's secure page — we never see or store your full card details.
Products
What do the product condition labels mean?
New products are unused and in original packaging. Open-box products have had their packaging opened. Refurbished products have been previously owned and restored to working order. Used products are previously owned. Any known cosmetic or functional notes are listed on the product page.
How do I compare laptops?
Select the compare icon on up to four products, then choose Compare to see their specifications side by side.