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KayyanTech

Shipping Policy

Last updated: 14 October 2026

At KayyanTech, we aim to deliver your laptop and technology purchases safely and efficiently. This policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Our estimated processing time is 1–3 business days, excluding weekends and public holidays. Processing may take longer during busy periods, public holidays or circumstances outside our reasonable control.

If there is a significant delay or an issue with your order, we will contact you using the details provided at checkout.

2. Delivery Times

Estimated delivery times depend on your location, the delivery service and product availability.

  • Standard delivery: Estimated 3–7 business days after dispatch.
  • Express delivery: Available only where offered at checkout.
  • International delivery: Availability and delivery times vary by destination.

These are indicative estimates, not guaranteed delivery dates. Any specific delivery commitment displayed at checkout will take precedence where applicable.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions stated in the relevant promotion.

4. Order Tracking

Where tracking is available, we will provide tracking information by email or through the relevant delivery service after dispatch.

Please allow time for tracking information to become active.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

If you notice an error in your address, contact us as soon as possible at info@kayyantech.com. We cannot guarantee changes once an order has been dispatched.

6. Laptop Packaging and Delivery

We take reasonable care to ensure laptops are packaged securely for transport.

Please inspect your delivery when it arrives. If the parcel or product appears damaged, retain the packaging and contact us promptly with your order number and photographs where possible.

Reporting damage promptly helps us investigate, but it does not limit your statutory rights.

7. Delayed, Lost or Missing Orders

If your order has not arrived within the expected delivery window, contact us so we can investigate with the delivery provider.

We will work with you to resolve the issue in accordance with applicable law. Your statutory rights concerning delivery and risk of loss remain unaffected.

8. Failed Deliveries and Returns to Sender

If a delivery cannot be completed, the courier may arrange another delivery attempt or hold the parcel for collection.

If an order is returned to us because of an incorrect address, failure to collect or another delivery issue, we will contact you to discuss the available options and any lawful additional costs.

9. International Orders and Customs

For international deliveries, customs duties, import taxes or other charges may apply depending on the destination and applicable law.

Where such charges are the customer's responsibility, we will communicate this before purchase where required. Delivery availability and customs procedures vary by country.

10. Contact Us

For shipping and delivery enquiries: